My Professional Journey

Cloud Migrations & Infrastructure Management. Led zero-downtime migration of 50+ production servers from Ubuntu 18.04 to 22.04/24.04 LTS, including Plesk upgrades and post-migration validation. Upgraded Azure Basic SKU Load Balancers and Public IPs to Standard SKU, improving availability and zone redundancy. Administered Linux and Windows servers across production, staging, and development environments; managed networking with VNet segmentation and NSGs. Used Terraform for provisioning and maintaining Azure infrastructure resources across multiple environments. Multi-Stack Application Hosting & Deployment. Built and maintained CI/CD pipelines for Node.js applications using Azure DevOps and GitLab; automated deployments via Git webhooks. Supported hosting and deployment of Node.js, .NET, PHP (Laravel), and Python applications; resolved 50+ production build and deployment issues. Managed containerized workloads using Docker for application isolation and scalable deployments. Implemented Ansible for configuration management and consistent server provisioning. Monitoring, Performance & Reliability. Deployed and managed Prometheus + Grafana for real-time infrastructure monitoring and alerting. Conducted LoadRunner performance testing to identify bottlenecks and optimize system performance. Performed root cause analysis on production incidents; implemented preventive measures reducing incident recurrence by 40%. Security, Compliance & Cost Optimization. Contributed to ISO 9001 & ISO 27001 documentation and audit preparation. Implemented Active Directory for authentication; managed 200+ user accounts and group policies. Reduced hosting licensing costs by 30% by migrating from Plesk to Cloud Panel. Migrated object storage to AWS S3 with secure transfer validation. Evaluated cloud resource usage and implemented cost-conscious infrastructure planning. Enterprise IT & Identity Management. Installed and managed Active Directory environments on Windows Server for centralized authentication and policy enforcement. Managed user provisioning, group policies, and secure onboarding/offboarding processes. Deployed IT Asset Management systems for tracking hardware, licenses, and software usage.

Managed multi-cloud Linux infrastructure across AWS, Azure, Digital Ocean, and Contabo for 30+ client deployments. Deployed and maintained Odoo ERP instances for enterprise clients; managed 50+ instances across environments. Built Docker-based Odoo environments enabling multi-instance deployments on single servers (40% cost reduction). Performed zero-downtime database migrations; managed PostgreSQL backup/restore for 20+ databases. Implemented full monitoring stack: Prometheus, Grafana, Loki, Promtail. Configured Nginx reverse proxy and automated SSL issuance via Certbot for 100+ applications.

Delivered first-line cloud and IT support in a customer-facing environment, ensuring timely issue resolution, system reliability, and smooth user operations across enterprise platforms. Acted as the primary point of contact for IT and cloud-related inquiries, handling troubleshooting, incident assessment, and resolution across servers, networks, and end-user systems. Diagnosed and resolved issues related to AWS-based infrastructure, virtual desktops, and enterprise applications, ensuring minimal downtime and improved user experience. Escalated complex technical issues to L2/L3 teams with detailed analysis, logs, and impact assessment to accelerate resolution time Provided recommendations on system performance, network stability, and security improvements based on recurring issues and observed patterns. Supported and maintained key enterprise systems including HR platforms, Digital Signature solutions, and Virtual Desktop Infrastructure (VDI) environments. Created and maintained technical documentation, user guides, and troubleshooting manuals to streamline support processes and improve knowledge sharing. Conducted user training sessions and onboarding support, helping teams effectively use internal systems and tools. Proactively communicated system updates, known issues, and best practices to users, improving overall IT awareness and reducing repeated incidents. Collaborated with internal IT and cloud teams to ensure service availability, system health, and continuous improvement of support operations.

Worked in a client-facing technical role delivering network infrastructure solutions, combining field engineering with customer support and operational coordination. Conducted RF surveys, drive tests, and network optimization to ensure reliable connectivity and performance across deployments. Led end-to-end implementation of IWAN/UBR network solutions, including installation, configuration, and commissioning. Supervised on-site cable routing and infrastructure setup, ensuring alignment with technical standards and project requirements. Collaborated directly with clients during deployments to understand requirements, troubleshoot issues, and provide technical guidance. Provided ongoing customer support, including issue diagnosis, resolution, and performance tuning of deployed networks. Prepared detailed technical reports, documentation, and performance analysis for clients and internal teams. Coordinated with cross-functional teams to ensure timely delivery, quality assurance, and smooth project execution.